培训内容:
培训受众:
* 所有有意强化跨部门人际关系的职场人士
课程收益:
在工作中，除了自己作为经理、项目经理或技术专家的职责外，由于那些跨部门的横向任务的出现，我们还都必须开展合作。对内对外，每人都有一个要扮演的接口角色。
为了利于大家应对好这些新的关系，这门课程提供实用工具，以便你和不同技术层面、职别差异的同事们更好地沟通。
课程大纲：
1.识别各种横向人际关系的特性
* 区别信息、沟通和关系要素
* 横向人际关系的特性
* 互补与共享的必要性
* 认识自己的内部和外部关系
* 明确人际接触的特性
* 识别人际关系的不同层级
* 盘点一下自己的人脉网络
2.同对话者一起，对共同利益达成清晰共识
* 客户与供应商逻辑关系
* 认识自己在关系中的位置
* 充分考虑对话者的背景因素
* 分析这一逻辑关系的群体效应
3.培养自己在横向人际关系中的沟通能力
* 为高效合作创造条件
* 调整策略，随机应变
* 强调横向关系的附加值：互补性资源
* 由“供应商-客户”关系过渡到合作伙伴关系
4.根据实际情况，调整自己沟通方式
* 识别某一个局面中的人际特征
* 预测可能的分歧，并加以管理
* 在横向关系中展示自信和主见
* 在横向关系的会议中做出高效反应
* 以建设性的逻辑发展人际关系
1. Identifying nature of transversal relations
* Differentiating information, communication and relation
* Defining particularities of transversal relation
* The necessity of the logics of complementarities and sharing
* Positioning yourself in internal and external relations
* Clarifying nature of interfaces
* Identifying different levels of relation
* Taking stock of your network
2. Adopting clear and shared common interests with your interlocutors
* Logic of client-supplier relations
* Becoming aware of your representations in the relationship
* Considering the reference framework of your interlocutors
* Analyzing the effects of group relations
3. Developing your ability to communicate in non-hierarchical situations
* Creating conditions for effective cooperation
* Adapting your strategy to the situation
* Focusing on the added value of transversal relationships
* Moving from a relationship "supplier-customer" in a partnership with stakeholders
4. Adapting the way you communicate to the context/situation
* Finding the characteristics of an interpersonal situation
* Choosing the mode of communication appropriate to the situation
* Anticipating and managing disagreements
* Assertiveness in transversal relations
* Acting effectively in situations of transversal meetings
* Entering the relations in a constructive logic