4.处理每天生产一线团队内的困难事宜 1. Understanding roles of production front-line team leader * Factors affecting the performance of production front-line team * Conditions for successful production front-line team * Values added by production front-line team leader * Expectations for production/operation managers at all levels
2. Motivating team member to act in everyday work so as to achieve team objectives * Handover notes-kick-off of every shift/day’s work * Start-of-shift/day meeting-kick-off of every shift/day’s work * Dash board-oversight and improvement of production front-line team performance everyday
3. Development of individual communication skills in everyday work * Principles of communication-seven-piece puzzles * Successful team meeting - Typical agenda - Handling difficult situations in team meeting