通过多种形式的研讨活动，使中、高层管理人员：明确自身的责任和角色类型，了解改变心态和思维习惯的重要性；认识树立全局观念、组建团队的重要意义，并掌握相关技巧；深入剖析自身，准确对待他人，促进相互协调，增强团队精神和凝聚力；重视每位下属的心理活动，探索激励下属的技能；改善倾听与叙述方式，促进有效沟通；掌握时间主动权，优化领导方式，恰当有效地授权，提高整体工作效率。1.重新认识“领导”的角色
* 管理者角色的多重性
* 管理的目的是什么
* 管理和领导的差异
* 什么是领导力
* 探索下属跟随领导的原因
* 管理者的自我修炼
* 管理者与企业文化建设
2.管理者的高效沟通技能
* 沟通不畅的原因——沟通障碍
* 沟通中的“冰山效应”
* 360°沟通的原则
* 不同沟通风格的特征及在管理实践中的应用
3.管理沟通在冲突中的有效实践
* 了解我们的工作环境
* 面对冲突的困境
* 有效管理跨部门冲突
* 冲突中的第三方
* 冲突的两面性之于系统改善
4.情境领导与员工发展
* 什么是情境领导
* 影响领导方式的因素
* 有效领导方式选择
* 员工发展与教练式管理
* 教练式管理与教练技术
* 教练技术的关键
* 有效辅导——做个好教练
5.有效地授权
* 为什么要授权
* 什么是授权
* 授权的误区
* 分析授权的障碍因素
* 探讨如何授权
* 有效授权七要素
6.优化激励手段
* 下属缺乏积极性的原因
* 管理员工需求，强化激励的有效性
* 激励因素调研及解读
* 双因素理论的分析
* 物质激励的有效性及局限性
* 有效激励之“激励菜谱”
* 团队激励的具体实践
7.营造团队气氛
* 辨识“团队”与“团队精神”
* 判断团队成员类型
* 掌握团队的组建与发展技巧
* 学会分析团队作用
* 探讨团队精神与管理方式的关系
1. Rediscovering the role of “Leader”
* Multiplicities of the “manager” role
* The purposes of management
* Differences between management and leadership
* What is leadership
* Exploring the reason why subordinate follows the leader
* Self-practices of a manager
* Manager and the company culture building
2. Efficient communication skills of a manager
* Reasons for inefficient communication - communication obstacles
* “Iceberg effect” in communication
* 360 degree communication principles
* Characteristics of different communication styles and their application in management practice
3. Effective communication management practice in face of conflicts
* Understanding our working environment
* Facing the difficulties of conflicts
* Managing cross-functional conflicts effectively
* The third party in conflicts
* Two sides of conflicts - system improvement
4. Situational leadership and employee development
* The definition of situational leadership
* Elements which influence the leadership styles
* Choice of effective leadership styles
* Employee development and coaching management
* Coaching management and skills
* The key points of coaching management
* Effective tutoring - be a good coach
5. Effective delegation
* Why to delegate
* The definition of delegation
* The pitfalls of delegation
* Analyzing the obstacles of delegation
* Discussing how to delegate
* Seven factors of effective delegation
6. Optimizing incentives
* Why subordinates lack of positivity
* Managing the employees’ demands, motivating them effectively
* Investigating and reading the incentive factors
* The two-factor theory analysis
* Effectiveness and limits of material incentive
* Effective motivation - “incentive recipes”
* Practice of team motivation
7. Creating team atmosphere
* Identification of “Team” and “Teamwork”
* Identifying team members’ types
* Mastering the skills of team building and development
* Learning to analyze team role
* Discussing the relationship between teamwork and management style
*所有依靠有效的管理取得成功并希望使现有的管理技能得到提高的企业中高层管理者