Introduction: eight practices overview * Challenges that managers face nowadays * Understand the need for development of “people” * Manage “things “or “people” * Cognitive circulatory system of eight practice
1. Proactiveness - personal attitude * The essential differences between positiveness and negativeness * Self-improvement of values * Enhance personal circle of influence * The courage to take responsibility * Confidence comes from self-discipline
2. Goal-oriented - personal leadership practice * Assured the focus of life and work * The power of vision and goals * Replace the task mentality with the result mentality * Target fulfillment relies on “everyone is responsible for the results ” * Leadership is a process, rather than the title
3. Put first things first, performance management - self-discipline practice * Put first things first, give up unimportant things * Detect traps that hinder efficiency * Create a time management system of second quadrant * Work-life balance * Master time management tools
4. Win-win thinking, mutual trust and reciprocity - interpersonal practice * Recognize interpersonal thinking habits * The characteristics of win-win * Communication style assessment * Progression of win-win relationship processes * Win-win is norms of a mature and effective interpersonal relations
5. Empathy, appreciation - practicing communication skills * The general impression principle in communication * Fatal assumption in communication * The power of non-verbal cues * Triangular model theory of communication differences * The principles and practices of empathy in communication
6. Team management, collaboration to win-win - the team creation practice * Positions and interests of different sectors * Cross-functional communication barriers * Diagnose real differences * Three principles to solve cross-functional disagreements * Seek and create supportive resources in an environment
7. Progressive self-improvement - continuous learning practice * Demand for career growth * Self-discipline, daily updates
8. Inspire others to release their potential - coaching roles practice * Affirm the value and potential of others * The courage to establish a “complementary” team * Three-level interview * Success by system